Terms of service

1. These terms

These terms govern your use of this website and, where no separate signed agreement exists, the services provided by PourOverAI (“PourOverAI”, “we”, “us”), an AI systems studio based in Taipei, Taiwan.

By using this website you accept these terms. If you do not accept them, do not use the site.

2. Order of precedence

Client work is performed under a signed proposal, statement of work or master services agreement. Where any of those conflicts with these terms, the signed document wins for that engagement. These terms fill the gaps it does not address.

3. What the website is

This site describes what we do. Nothing on it is an offer capable of acceptance, a quotation, or a guarantee of a result. Timelines, engagement lengths and deliverables shown here are typical rather than contractual; the numbers that bind us are the ones in your signed scope.

You may not use this site to attempt unauthorised access, to scrape it at a rate that degrades service for others, or to reproduce its content commercially without written permission.

4. Services

We provide diagnostic, build and ongoing support services for AI agents, automations and their supporting infrastructure. Each engagement defines its own scope, acceptance criteria, timeline and fees.

We will perform the services with reasonable skill and care, in line with professional standards for this kind of work. Where a scope depends on your input — access to systems, sample data, subject-matter time, decisions — delays in that input move the timeline by at least the length of the delay.

5. Changes to scope

If you ask for work outside the agreed scope, we will quote it before starting. We do not perform out-of-scope work and invoice for it afterwards, and we do not absorb material scope growth silently. Either party may propose a change; neither is bound until both agree in writing.

6. Fees and payment

Fees, currency and schedule are set in the engagement document. Unless it says otherwise, invoices are payable within 14 days of issue. Fees exclude taxes, which are added where applicable. Third-party costs incurred on your behalf — model API usage, hosting, licences — are billed to your own accounts wherever possible, and passed through at cost where they are not.

Overdue invoices may accrue interest at the lower of 1% per month or the maximum permitted by law. We may suspend work on an engagement with unpaid invoices more than 30 days overdue, after written notice.

7. Ownership and handover

On full payment for an engagement, you own the deliverables built specifically for you: source code, prompts, evaluation sets, configuration and documentation. We assign those rights to you and will sign whatever reasonable paperwork records the assignment.

We retain ownership of our pre-existing materials, internal tooling, methods and general know-how, including anything we developed before the engagement or independently of it. Where a deliverable incorporates our pre-existing materials, you receive a perpetual, worldwide, non-exclusive, royalty-free licence to use, modify and run them as part of that deliverable.

Deliverables include third-party open-source components, each governed by its own licence. We list them at handover.

8. Your data and your systems

You keep ownership of everything you give us and everything your systems produce. You grant us a limited licence to use it only to deliver the engagement. We handle it as described in our privacy policy, and we do not use it to train models.

You are responsible for having the right to give us the data you give us, and for the lawfulness of what your systems do with it once they are in your hands.

9. Confidentiality

Each party will keep the other’s confidential information confidential, use it only for the engagement, and protect it with at least the care it uses for its own. This obligation survives the engagement by 5 years, and indefinitely for trade secrets. It does not cover information that is public through no fault of the receiving party, was already known without a duty of confidence, or is independently developed. Disclosure compelled by law is permitted with prompt notice where notice is lawful.

10. What AI systems can and cannot do

AI systems are probabilistic. They produce incorrect, incomplete or unexpected output some of the time, and this remains true of well-built systems that have been evaluated carefully.

• We design for this: evaluation sets, guardrails, confidence thresholds and human escalation points are part of what we build, and we document the failure modes we know about.
• We do not warrant that any system will be error-free, uninterrupted, or produce any particular business outcome.
• Systems we build are decision support, not a substitute for professional judgement. You are responsible for human review where the stakes require it, and for compliance with the laws and regulations that apply to your industry.
• We do not provide legal, medical, financial or other regulated professional advice, and our systems must not be deployed as if we did.

11. Warranties and disclaimers

We warrant that we will perform services with reasonable skill and care, and that deliverables will conform materially to the agreed acceptance criteria for 30 days after handover. Your remedy for a breach of that warranty is that we fix it, and if we cannot fix it within a reasonable period, we refund the fees for the non-conforming deliverable.

Beyond that, and to the fullest extent permitted by law, the website and services are provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunity, however caused.

Our total aggregate liability arising out of or relating to an engagement is limited to the fees you paid us for that engagement in the 12 months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

13. Term and termination

Either party may terminate an engagement on 30 days’ written notice, or immediately if the other commits a material breach and fails to cure it within 15 days of notice. Ongoing support arrangements may be cancelled at any time, effective at the end of the current billing period.

On termination you pay for work performed and costs committed up to the termination date, and we hand over the deliverables completed to that point in their current state. Sections 7 to 12, 14 and 15 survive termination.

14. Publicity

Neither party will name the other as a client or supplier in public marketing without written permission. Permission given once may be withdrawn on 30 days’ notice for future use.

15. Governing law and disputes

These terms are governed by the laws of Taiwan, without regard to conflict-of-laws rules. The parties will attempt to resolve any dispute by good-faith discussion for 30 days before starting proceedings. If that fails, the Taipei District Court has exclusive jurisdiction as the court of first instance.

16. General

• Independent contractors. Nothing here creates a partnership, joint venture or employment relationship.
• Assignment. Neither party may assign an engagement without the other’s written consent, except to a successor of substantially all of its business.
• Non-solicitation. Neither party will solicit the other’s personnel who worked on the engagement during it and for 12 months afterwards. General advertising is not solicitation.
• Force majeure. Neither party is liable for delay caused by events beyond its reasonable control, provided it notifies the other and works to mitigate.
• Severability. If a provision is unenforceable, the rest stands and the provision is narrowed to the minimum extent needed to make it enforceable.
• Entire agreement. These terms and the signed engagement documents are the whole agreement and replace prior discussions on the same subject.

17. Changes

We may update these terms. The effective date and version at the top of the page show when. Changes apply to engagements signed after the effective date; existing engagements continue under the version in force when they were signed, unless both parties agree otherwise.